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Shipments and returns



Packages are generally dispatched within 2 working days after receipt of payment and are shipped via first-class post. Standard delivery time frame: 1 - 5 days depending on Australia Post. Holiday periods may cause additional delays. If you prefer delivery by DHL or special delivery with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online if appropriate. 

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.



Availability of goods can vary from day to day. Where an order has been placed and the goods are not in stock, the purchaser will be notified within two working days and advised of stock availability dates. If the purchaser then wishes to cancel the order, EMF Shielding Australia will refund the payment within 2 working days. 



We recommend that customers check sizes carefully against the size chart before ordering. Outer garments can be changed for alternative sizes providing that the garments have not been worn and are returned packaged in the same condition as they were dispatched. Where the garment and packaging are not received packaged in the same condition, then EMF Shielding Australia will return to the customer if requested, provided the customer has paid the new outward shipping cost. Undergarments and head nets cannot be changed for health and hygiene reasons in line with Distance Selling and Sale of Goods Act regulations.

Any purchaser who may be sensitive to the material fabric or any of the products used in the manufacturing process should contact EMF Shielding Australia in order to satisfy themselves that the material is appropriate before making a purchase. If in doubt EMF Shielding Australia will endeavor to provide a sample of the material where appropriate prior to purchase.

Products cut to size or made especially for a particular or bespoke request cannot be refunded or replaced, unless PROVEN to be defective or not fit for purpose when received. In which case an independent third party expert report should be submitted by a suitably qualified party.

Refund policy: Full refunds will only be given where the product does not meet the specified shielding levels. In this case an independent third party test report must be submitted with the return.

Defects: EMF Canopies and canopy materials by their nature can have marks or rough threads or uneven surfaces. Where a canopy has visual defects that are not deemed by EMF Shielding Australia to affect the performance of the canopy, returns will not be accepted. Where the level of defect is substantial, but does not affect the perfomance of the canopy, then the customer will be offered (by agreement with EMF Shielding Australia) the defect to be rectified. If this is not possible then a replacement will be offered (this does not apply to bespoke or special canopies).  In the case of bespoke canopies, rectification or modification will be offered unless the feature has been previously agreed either verbally or in writing in communication with EMF Shielding Australia. If the 'defect' has been notified to the customer and the 'defect' is deemed acceptable by the customer, EMF Shielding Australia cannot be held responsible for subsequent rectification or modification. 

Where a customer has decided to return the canopy for personal reasons EMF Shielding Australia reserves the right to charge a Handling Fee of 10% of the canopy price or equivalent to one weeks canopy hire. Customers who are unsure about purchasing a canopy are advise to hire a canopy for a period of time, should they then decide to purchase it, the hire fee can be refunded against the purchase cost. See 'Canopy Hire' category. This may not apply to some international destinations. Please contact us to check.

Hire fees as follows: 1st week @ 10% of Canopy price. Additional weeks thereafter @ 5% of canopy price.

For Canopy hire terms and conditions please email or call +61 (0) 730 884 310.

The purchaser is responsible for return freight and consignments sent freight-forward will not be accepted.

The limit for returns is 7 days after order, or in line with Internet Commerce trading Laws 'cooling off' period. 

Returns address - PO Box 187 Kenmore QLD 4069, Brisbane, Australia
Returns / refunds must be discussed and agreed upon first with a customer service representative.
There may be an administrative charge for returns


Warranty Claims

Australian Law will apply at all times and to the absolute exclusion of any local, state, federal or national statutes, laws or regulations applicable in the purchaser's country of residence or the destination country to which the goods were consigned. Goods returned due to manufacturing defects will be replaced with those of the same size. The purchaser is responsible for return freight and consignments sent freight-forward will not be accepted. EMF Shielding will pay freight charges for replacement goods supplied under this warranty.